Posting Date:  11/12/2019
Job Title:  Finance Supervisor II
Salary:  68,904 – 89,580
Entity:  City of Vancouver
Closing Date:  Open Until Filled


Supervise, assign and review the work of staff responsible for the Accounts Receivable and Customer Service functions.

Primary Duties

Select, plan, prioritize, assign, supervise and review the work of staff; review work for accuracy; ensure compliance with applicable city, State, and Federal laws, regulations rules, and policies (including collection practices related to outstanding receivable accounts). Oversee and effectuate the selection of staff; provide or coordinate staff training; coach and mentor employees to improve performance and/or correct deficiencies; write and deliver performance appraisals; recommend and implement discipline.
Perform a variety of technical tasks related to accounts receivable functions such as the oversight of the parking citation system processes and interfaces including payment imports, assignments to collection agency and District Court, all adjustments, and reconciliation of subsidiary system with Workday; file bankruptcy claims for the city; update the cash handlers manual, and assist/train other departments with cash handling; monitor that invoices are generated and mailed timely, past due notices are printed and mailed timely; and assist and/or perform reconciliations of various accounts receivable invoice types monthly.
Participate in the development and implementation of the Accounts Receivable and Customer Service work plan; evaluate operations and activities of the work group functions; recommend improvements and modifications; and prepare various reports on operations and activities.
Resolve problems related to the various invoicing types and collection activities (i.e. business licenses, alarms registrations and false alarm invoices, sewer connection incentive program loans, fire inspection fees, etc.), and to the various transaction types requested by the public and internal staff for Administrative Support and City Clerk Support functions; work with the public for SCIP loan signings. Prepare loan documents and prepare documents for contractor payments.
Assist in the development, implementation, and maintenance of automated financial systems involved with the Accounts receivable and Customer Service areas, these partially include the Workday Customer module, the Alarms software system, the loans software system, Infor, Parking software system, etc.; analyze business requirements and provide recommendations and solutions on how to meet requirements. Partner with other departments to plan and develop a more effective Accounts Receivable invoicing system and Customer Service/receipting Systems.
Recommend goals and objectives; assist in the development and implementation of policies and procedures necessary for effective services and activities.
Participate in the development and administration of assigned budget, forecast additional funds needed for staffing, equipment, materials, and supplies.


Four years of increasingly responsible experience in Accounts Receivable and Customer Service/Cashiering functions including two years of supervisory experience; preferably in a public sector environment.
Equivalent to a Bachelor’s degree from an accredited college or university with major course work in accounting, business, or a closely related field.

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