Posting Date:  03/11/2020
Job Title:  Utility Billing Services Manager
Salary:  $91,677.60 – $112,693.20 Annually + Benefits
Entity:  City of Auburn
Closing Date:  Open until filled, first review 3/16/20

Description:

NATURE OF WORK
This position performs technical and management work responsible for overseeing utility billing functions, financial systems, customer service, and financial review, analysis, and reporting. This position also prepares analysis and special projects, as directed, in accordance with professional, administrative, and legal standards.

Primary Duties

EXAMPLES OF WORK/RESPONSIBILITIES
*Trains, supervises, motivates, and evaluates employees’ work performance; makes decisions on hiring, promoting, discipline, termination, and/or other employment actions, in conjunction with others; resolves managed employees’ concerns, as necessary; provides mentoring, training, and professional development opportunities for managed positions with an emphasis on establishing and maintaining superior customer service skills.

*Acts as a referral source for resolving customer issues that the front desk staff, Customer Care and/or Solid Waste Supervisor are not able to adequately resolve; escalated customer issues may include, but are not limited to, payment arrangements, removal of late fees, shut off fees and meter removal fees, disconnecting service, tenant/landlord issues, lien filing issues, meter read disputes, payment issues, and leak adjustment disputes.

*Maintains knowledge of, and implements current, City Administrative Policies and Procedures, City of Auburn Code, City Council resolutions and ordinance changes related to utilities, and current municipal accounting principles and practices.

*Manages customer service, utility billing, and Solid Waste which includes, but is not limited to, coordinating billing and delinquency notifications, disconnecting service, monitoring disconnected accounts and potential leaks, and exporting and importing solid waste charges from the hauler; prioritizes and delegates utilities function work assignments to assigned employees.

*Manages miscellaneous billing functions including, but not limited to, property leases, water hydrants, and sewer surcharges.

TO VIEW THE FULL JOB ANNOUNCEMENT AND TO APPLY, PLEASE VISIT https://www.governmentjobs.com/careers/auburn/jobs/2736484/utility-billing-services-manager

Qualifications

MINIMUM REQUIRED EDUCATION AND EXPERIENCE
Bachelor’s degree in Finance, Business Administration, Accounting, or closely related field, AND a minimum of four years of successful professional accounting experience plus a minimum of one year of successful supervisory experience; OR a combination of education, training, and experience that would indicate that the applicant would successfully complete the essential responsibilities of the position.

LICENSES REQUIRED
Experience in a municipal setting is highly desirable.

Utilities billing experience is highly desirable.

Experience with Springbrook is highly desirable.

Contact Information

Questions? Contact humanresources@auburnwa.gov or 253-931-3040

Links

https://www.governmentjobs.com/careers/auburn/jobs/2736484/utility-billing-services-manager

Other Information

SELECTION PROCEDURE
The City of Auburn is dedicated to building an inclusive, informed city, with opportunities for all. In alignment with that goal, the City has adopted an anonymous application process that prevents hiring managers from seeing personal identifiers, including names, addresses, and other similar information. This eliminates the possibility of unintentional or implicit bias during the initial screening of applications. For that reason, hiring managers will not be viewing any attachments to your application, including a cover letter or resume, during the initial screening. Please make sure to submit a complete, detailed, and updated job application.

COMMUNICATION FROM THE CITY OF AUBURN
We primarily communicate via e-mail during the recruitment process. E-mails from auburnwa.gov and/or governmentjobs.com should be placed on your safe domain list to ensure you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.